Cancellation

You may cancel your order within 48 hours of placing it.
Once your cancellation is confirmed, please allow 3–5 business days for the refund to appear on your original payment method.

Returns

As all our products are custom-made, we take special care to ensure your satisfaction before shipping. We will send you detailed photos of your item for confirmation prior to dispatch.

Therefore, we do not accept returns except in cases where the item arrives damaged or broken. If your order arrives damaged, please contact us within 72 hours of delivery at support@pawtraiturns.com with clear photos of the damage so we can arrange a replacement or refund

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company — it may take time for your refund to officially post.

3. Contact your bank — processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please email us at support@pawtraiturns.com.

Sale Items (if applicable)

Items marked as Final Sale are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you receive a defective or damaged product, you must contact us within 72 hours of delivery at support@pawtraiturns.com to arrange an exchange.

Return Shipping

To return your product, please email support@pawtraiturns.com for instructions.

· You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

· Delivery times for exchanges may vary depending on your location.