We proudly offer FREE worldwide shipping on all orders!
Please note that we require 3–5 business days on average to process and fulfill your order before dispatch. Custom-made items may require approximately 1–2 weeks for production prior to shipping. Rest-assured we are doing everything in our power to get your order to you as soon as possible!
Once your order is shipped, the estimated delivery time is 7–10 business days, depending on your country or region.
Please keep in mind that delivery times may be affected by public holidays, natural disasters, or unforeseen events such as pandemics.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email (and/or SMS if a mobile number is provided) with a tracking ID and a link to monitor your shipment. Please allow 1–3 business days for tracking information to update. You can also track your package directly via our Tracking page.
Wrong address disclaimer:
It is the customer’s responsibility to ensure that the shipping address is entered correctly.
We work quickly to process orders, so there is only a short window to make changes.
If you need to correct your address, please contact us immediately at support@pawtraiturns.com.
Returns:
By placing an order on Pawtrait Urns, you are responsible for the cost of return shipping back to Pawtrait Urns. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Pawtrait Urns is not responsible for lost or stolen packages.
If your tracking shows as “Delivered” but you have not received your order, please contact your local shipping carrier using the information provided on our Tracking Page.